Refund Policy
Simple, fair returns — here is how it works.
Last updated: July 2026
1. Return Window
We offer a 7-day return window from the date of delivery for most products. To be eligible, items must be unused, unworn (except to try on for size), and returned in their original packaging with all tags and accessories intact.
To start a return, go to Account → Orders, select the item, and click 'Return / Exchange Request'. Our team will review the request and schedule a pickup within 2-3 business days.
2. Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned once used or opened: strung rackets (once a racket has been strung to your specification, the stringing service cannot be reversed), opened shuttlecock tubes, grips and overgrips that have been applied, and innerwear or socks.
Products marked 'Final Sale' at the time of purchase are also not eligible for return or exchange, and this will be clearly indicated on the product page and at checkout.
3. How to Initiate a Return
Log in to your account, navigate to Account → Orders, select the relevant order and item, and choose 'Return / Exchange Request'. Select a reason for the return and, if applicable, upload photos (required for damaged or incorrect items).
Once approved, we will arrange a free reverse pickup from your delivery address. If reverse pickup is unavailable in your area, we will share instructions for self-shipping the item back to our warehouse.
4. Refund Timelines & Methods
Once your returned item reaches our warehouse and passes quality inspection, refunds are processed within 5-7 business days. Refunds are issued to your original payment method — the same card, UPI ID, or wallet used at checkout.
For Cash on Delivery orders, refunds are issued via bank transfer or UPI; you will be asked to share your bank/UPI details securely through your account once the return is approved. Refund timelines may vary slightly depending on your bank or payment provider.
5. Damaged or Wrong Item Received
If you receive a damaged, defective or incorrect item, please report it within 48 hours of delivery through Account → Orders, along with photos of the item and packaging. We will arrange a free replacement or full refund, including any shipping charges paid, at no additional cost to you.
6. Exchanges
Size or color exchanges are available for eligible apparel, shoes and accessories within the same 7-day window, subject to stock availability. If your preferred size or color is unavailable, we will issue a full refund instead.
7. Order Cancellations
Orders can be cancelled free of charge any time before they are shipped, from Account → Orders. Once an order has shipped, it can no longer be cancelled, but you may initiate a return once it is delivered.
8. Contact Us
For help with a return, refund or exchange, contact our support team at support@rksportszone.example.com or call +91 80 4567 1234.